Union Management Platform UI/UX
The original Connect+ platform was outdated and difficult to use. Union staff and members found it difficult to navigate and use the platform's features. NEP Services wanted to redesign Connect+ to make it more user-friendly and efficient.
User friendly redesign the Connect+ platform
Figma
Improvement in Development Speed
Project Overview
Background
NEP Services is a non-profit organization that provides essential services to unions. NEP Services' Connect+ union management platform helps unions manage members, collect dues, share news, blogs, documents, publish public and private union calendars, hold polls and votes for members, and send emails, SMS messages. Members can chat with each other and have a central place for all union news.
Challenge
The original Connect+ platform was outdated and difficult to use. Union staff and members found it difficult to navigate and use the platform's features. NEP Services wanted to redesign Connect+ to make it more user-friendly and efficient for both union staff and members.
Solution
Rotate, a UX/UI design and development agency, was hired to redesign Connect+. Rotate team of designers and developers worked closely with NEP Services to understand the needs of union staff and members. They then conducted user testing to ensure that the new design was easy to use and met the needs of users.
Execution
The Connect + Redesign
We used Agile Design Sprints to ensure UI/UX Deliveries were on-time for the development team to build feature releases.
The new Connect+ platform features a modern and intuitive UI. The platform is now easier to navigate and use. Some of the key changes include:
- Dashboard: The new dashboard gives union staff a quick overview of key metrics, such as member engagement and dues payments.
- Member Directory: The new member directory makes it easy for members to find each other and connect. Import, export, or manage member data in bulk.
- Calendar: The new calendar makes it easy for members to see upcoming union events and meetings.
- Polling and Voting Tool: The new polling and voting tool makes it easy for unions to collect feedback from members and make decisions democratically.
- Chat Feature: The new chat feature allows members to communicate with each other and union staff in real time.
- Email Newsletters: Share news, blogs, calendar updates, and general union news to members via email.
- SMS Message: Send critical alerts to union members via SMS blasts.
- Union Dues: Charge union members dues and track payment history.
Project Results
Benefits
The redesign of Connect+ has provided a number of benefits to NEP Services and its members, including:
- Increased Member Engagement: The new UI and features have made Connect+ more user-friendly and enjoyable for members to use. As a result, members are more likely to log in and use the platform.
- Improved Communication: The new chat feature allows members to communicate with each other and union staff in real time. This has improved communication and collaboration within the union.
- More Efficient Operations: The new dashboard and easier navigation make it easier for union staff to manage the platform and collect data. This has saved union staff time and resources.
- Reduced Costs: The new Connect+ platform is more cost-effective to maintain and operate than the previous platform. This is because the new platform is more scalable and efficient.
Conclusion
The redesign of Connect+ has been a success. The new UI/UX is more user-friendly and efficient, and the platform is now providing more value to both union staff and members.
Additional Benefits
In addition to the benefits listed above, the redesign of Connect+ has also provided the following benefits:
- Improved Member Satisfaction: Members are more satisfied with the new Connect+ platform. They appreciate the new UI and features, which make it easier to use the platform and stay connected with the union.
- Increased Union Solidarity: The new Connect+ platform has helped to increase union solidarity. By making it easier for members to communicate with each other and union staff, the platform has helped to build a stronger sense of community among union members.
- Improved Union Image: The new Connect+ platform has helped to improve the image of the union. The new platform is more modern and professional, which reflects positively on the union.
Overall, the redesign of Connect+ has been a positive experience for both NEP Services and its members. The new platform is more user-friendly, efficient, and valuable.
